DeWonder

Join Us Customer Support & Operation Executive

DeWonder Travel — One Trip from Wonder

DeWonder Travel is a global luxury travel platform based in Hong Kong and Singapore. We don’t just sell trips; we curate intriguing and in-depth experiences for Asian travellers. From the polar regions to the Silk Road, we are growing fast and looking for a Customer Support & Operation Executive to join our team.

📖【Role Overview】

  • Position: Customer Support & Operation Executive
  • Location: Bukit Jalil, Malaysia
  • Contract: 12-month renewable contract
  • Language Requirements: English & Chinese reading & writing & Cantonese speaking are required

📝【Job Responsibility】

  • Customer Support: Provide professional and timely assistance to travelers via email, WhatsApp, and live chat, ensuring high levels of satisfaction.
  • Inbound Sales Conversion: Proactively engage with inbound travel inquiries, provide personalized tour recommendations, and convert leads into bookings.
  • Booking Management: Manage end-to-end booking processes, including itinerary adjustments, payments, and confirmation logistics.
  • High-Touch Communication: Deliver personalized service that aligns with the premium nature of the brand & leverage of AI tool
  • Cross-Departmental Collaboration: Work closely with the CRM and operations teams to ensure seamless handovers and accurate client records in HubSpot or equivalent CRM platform.
  • Feedback Loops: Actively listen to customer feedback and provide insights to the product team to help refine tour offerings.
  • Operational Readiness: Maintain a high standard of accuracy in all documentation and internal reporting.

📌【Are You the One? 】

  • Experience: 2–8 years in customer support role, preferably within the travel, luxury, or hospitality sectors.
  • Shift Flexibility: Willingness and ability to work night shifts and weekends to support our round the clock customer enquiries
  • Language Proficiency: Excellent command of English and Cantonese (Mandarin is a plus).
  • Soft Skills: Strong problem-solving abilities, high attention to detail, and a warm, service-oriented personality.
  • Tech Adatability: Comfortable using CRM tools (HubSpot experience preferred) and modern messaging platforms.
  • Drive: Eager to learn, self-motivated, and able to thrive in a high-pace, growth-driven environment.

Apply Now !